UCC Networks LLC (including TalkChat)

At Talkchat, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how wecollect, use, share, and safeguard your data. It also includes provisions specific to residents of California as required by the California ConsumerPrivacy Act (CCPA) and other applicable laws.

1. Information We Collect:

We may collect the following categories of information:
- Personal Information: Name, email address, phone number, payment details, and account credentials.
- Communication Data: Messages, call recordings, voicemails, SMS/MMS, and chatbot interactions.
- Technical Data: IP address, browser type, device identifiers, and usage data collected via cookies and similar technologies.
- Location Data: Information about your geographical location when using our services.

2. How We Use Your Information:

We use the information collected to:
- Provide, operate, and improve Talkchat’s services.
- Respond to customer inquiries and provide support.
- Process transactions and manage billing.
- Personalize your experience, including tailored recommendations.
- Comply with legal obligations and enforce our Terms of Service.  

3. How We Share Your Information:

We do not sell your personal information. However, we may share it with:  
- Service Providers: Third-party vendors for payment processing, analytics, and customer support.
- Business Partners: When integrating with third-party applications like Microsoft Teams, Zapier, or CRM tools.
- Legal Authorities: As required by law or to protect Talkchat's rights and interests.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Your Rights and Choices:

General Rights:
- Access and correct your personal data.
- Delete your personal data, subject to legal and contractual obligations.
- Opt-out of marketing communications.

California Residents’ Rights (CCPA):  If you are a California resident, you have the right to:
1. Know: Request the categories of personal data we collect, use, and share.
2. Delete: Request that we delete personal data we have collected about you.
3. Opt-Out: Choose not to have your personal information sold (we do not sell personal information).
4. Non-Discrimination: Exercise your rights without fear of discrimination.

To exercise these rights, contact us at privacy@talkchat.io or call 714-769-9456. We may verify your identity before processing your request.

5. Data Security:

We implement technical, administrative, and physical security measures to protect your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.  

6. Cookies and Tracking Technologies:

Talkchat uses cookies and similar technologies to improve your experience, analyze usage, and deliver targeted advertising.You can manage your cookie preferences through your browser settings.

7. Third-Party Links:

Our services may contain links to third-party websites. Talkchat is not responsible for their privacy practices. We encourage you to review their policies before providing personal information.  

8. Changes to This Privacy Policy:

We may update this policy periodically. Any changes will be posted on this page with an updated effective date.  

9. Contact Us:

If you have questions or concerns about this Privacy Policy, please contact us at:
privacy@talkchat.io
Phone: 714-769-9456

For California Residents: To exercise your rights under the CCPA, please contact us using the above information.